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Recommended Reading
	The New Strategic Selling Stephen E. Heiman, Diane Sanchez Warner Books		Secrets of Power Negotiating for Salespeople Roger Dawson Career Press
	The 5 paths to persuasion Robert B. Miller & Gary A. Williams Warner Business Books		Leadership and Self-Deception The Arbinger Institute Berrett Koehler Publishing
	Brand: It Ain't the Logo Ted Matthews Lulu.com		You are the Message Roger Ailes Currency Doubleday
	Customer Satisfaction is Worthless, Customer Loyalty is Priceless Jeffrey Gitomer Baird		Coaching in Organizations Madeleine Homan & Linda J Miller Wiley
	The Seven Keys to Managing Strategic Accounts Sallie Sherman, Joseph Sperry, and Samuel Reese McGraw-Hill		How to Become a Rainmaker Jeffrey J. Fox Hyperion
	The Art of the Leader William A. Cohen Prentice Hall		Effective Leadership. Learn from the Animals Ashley Goldsworthy Dog Ear Publishing

Links
Centre for Creative Leadership www.ccl.org International Coach Federation www.coachfederation.org		Human Resources Business Solutions. Helping businesses manage their most valuable assets. www.hrbsolutions.ca
Quotes
"Know thyself." Socrates "Whatever you can do, or dream you can, begin it. Boldness has genius, power, and magic in it.” Goethe “Your vision will become clear only when you look into your heart. Who looks outside, dreams. Who looks inside, awakens. “ Jung “The goal of an effective leader is to recondition your team to be solution focused rather than problem focused.” Jim Rohn		“Leadership is not a one-day thing. It is a constant commitment to excellence, a habit . . . a daily practice.” Anon “The customer’s perception of good or bad service is the measure of your success or failure.” Jeffrey Gitomer “Leadership is the ability to get extraordinary achievement from ordinary people.” Brian Tracy "Most people think "selling" is the same as "talking". But the most effective salespeople know that listening is the most important part of their job." Roy Bartell